One of the first steps when having your cell phone stolen or lost is block the chip on your mobile operator. The procedure prevents your line from being used and prevents scams, since your number is unable to make or receive calls, exchange messages or access mobile internet. Learn the step-by-step process for requesting a SIM Card block at Claro, TIM, Vivo and Correios Celular.
How to block a SIM card with the carrier
The telephone line lock procedure varies by service provider. Some companies allow you to do it over the internet on virtual service platforms, while others require a call to the service center.
How to block a Vivo SIM card
It is possible to block a Vivo SIM upon request in two different ways: over the internet (via the website) or by telephone. The carrier does not offer the SIM card blocking feature in the app. If you find the cell phone, you need to call customer service to request unlocking.
Block by Vivo website
Vivo customers with pre-paid, post-paid and control plans can request the chip blocking through the electronic service on the website, accessing via computer. It is not possible to request the restriction through the mobile app. Check out the step-by-step below:
Vivo Easy!
Blocking the line through the website is not available for Vivo Easy users. Those who use the digital plan must go to the telephone exchange to request the block.
- Get in on Vivo’s website🇧🇷
In the login section, enter the chip holder’s access data.
- In the left column, go to the option My plan🇧🇷
- Enter in line lock🇧🇷
- In the Blocking Reason field, select the option Lock for loss and theft🇧🇷
- In the Lockout Period part, select 180 days🇧🇷 Then click on activate🇧🇷
Block by phone at Vivo’s central
If you do not have the login and password for the site, call the Vivo call center, from any landline or cell phone, on the number 1058🇧🇷 You will have to identify yourself with a cell phone number and you can request the blocking of the chip due to loss or theft.
How to block a Claro SIM card
There are three ways to block a Claro SIM card: by application, website or telephone. See below the step by step in each of the service channels.
Block by the Minha Claro app
- On a mobile device, download the Minha Claro Móvel application, available for Android or iOS, and log in with the SIM holder’s CPF or email address.
- on the tab My planscroll to the section that shows your plan details, and click Manage my Pre/Post/Control🇧🇷
- Scroll to section line preferences🇧🇷
- Activate the option Block line in case of loss or theft and confirm the operation.
Block by Claro’s website
- Access My Claro Mobile at: Minhaclaro.claro.com.brand log in using the chip holder’s CPF or email address.
- After logging in, make sure to select the cell phone number to be blocked in the website header, if you have more than one Claro mobile line.
- go to the tab services🇧🇷
- in the section Line Lockenter in Block Line🇧🇷
- Confirm the operation and click the button Block🇧🇷
Block by phone at Claro’s central
Call Claro’s customer service, from any landline or cell phone, on the number 1052or to 0800 72 36 626 if you are a Combo Multi customer. You will have to identify yourself with a cell phone number and you can request the blocking of the chip due to loss or theft.
How to block a TIM SIM card
TIM does not allow blocking or unblocking a line over the internet in case of loss or theft. The holder of the plan must go to one of the physical stores of the operator (find the nearest one on the map) or call the call center from any landline or cell phone, on the number 1056🇧🇷
How to block a Correios Celular chip
To block or unblock a Correios Celular line, call the call center at the number 10543🇧🇷 It will be necessary to identify yourself with the line number and CPF of the holder.
Common questions
You don’t need to pay any fee for blocking your SIM card due to loss or theft. However, operators continue to charge normally for services during the unused period.
By blocking the chip, WhatsApp continues to function normally on the enabled device. Only the operator’s signal will be interrupted, preventing making and receiving calls via the mobile network, 2G, 3G, 4G and 5G internet and SMS messages.
No specific document is needed to block the chip: it is possible to restrict the line without the need for an invoice or police report🇧🇷 If you opt for telephone service, you just need to be the holder of the mobile plan and confirm personal data such as CPF, identity and date of birth.
How PIN lock works
This blocking option creates an extra layer of security on the chip, but it is a precautionary procedure. In other words, for configure PIN lockit is necessary to have the chip in hand – and you will only be able to benefit from this method if you have activated the option before the device is lost or stolen.
As SIM PIN activated, a numerical code is requested every time the SIM card is inserted in a new cell phone or when the device is restarted.
Without the PIN code, the chip is not authenticated in the operator’s network and your line is prevented from making or receiving calls, SMS and using mobile internet. If the password is entered incorrectly three times, the SIM card is blocked.
More tips to protect data from a stolen cell phone
Blocking the chip is just one of the steps in case of loss or theft of the cell phone: it is possible to block the device, track the smartphone and even erase data and personal information remotely. discover everything what to do if your cell phone was stolen🇧🇷
With information: Alive🇧🇷 clear🇧🇷 TIM🇧🇷 Mobile Post Office
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