If you deactivated your Instagram account, but missed the social network, know that you can access your profile again just by entering your login and password in the Meta application. However, if your account was hacked or disabled by the platform itself, the process to recover it is quite different.
What to do if my account was hacked and disabled by someone else?
If your account was invaded by a hacker or disabled without your consent, it is necessary, first of all, to check if the attacker changed your email or registered phone number on the social network.
If he hasn’t already, you will. recover password – process that can be performed both in the application and in the web version of the platform. With the password recovered, just log back into Instagram to reactivate it.
If, however, the hacker changed login informationyou need to check your inbox to see if you have received an email from [email protected]notifying about the change of e-mail.
If so, you can undo the action, following the steps indicated in the message itself. If not, then you need to contact Instagram support and explain the situation. In that case, you will need to answer a form and follow the necessary steps to have your account reactivated.
How to recover an account deactivated by Instagram
If the Instagram account is deactivated (not deleted) by the social network itself, the user will see a notice about this decision when trying to enter his profile. This can happen because those who do not follow the rules and terms imposed by the platform may have their profile deactivated without prior notice.
In these cases, it is important that the user carefully read the Community Guidelines, thus finding out if any rule imposed by the platform has been violated. Among these behaviors are, for example, the prohibition of inappropriate content or content obtained without authorization, which violates laws or publishes explicit images on the social network.
If, however, after reading it, he does not find any guidelines that he violated, thus believing that his account was mistakenly disabled, he can appeal the decision through the Instagram Help Center.
In that case, he must reply to the contact formproviding the information so that the platform can investigate the situation.
Is it possible to sue Instagram for deactivating my account by mistake?
If your Instagram account was deactivated without any justification or for a reason that you do not agree with (and your request for review by the platform did not change the network’s decision), it is possible to seek the reactivation of your profile in other ways.
“Any user who has their account disabled without justification or with a justification that is not considered valid, can, without a doubt, file a lawsuit against Meta”explains Márcio Stiva, a lawyer specializing in Digital Law and the Internet, in an interview with Technoblog.
In these cases, according to Stival, in addition to requesting account activation, the user can also request compensation for moral damages, if there is any type of damage, and even request compensation for material damages, if there is any material damage.
“It is always advisable that all attempts to contact the social network be used as evidence, whether through the application itself, the website or even by email. […] Everything that can prove the occurrence of this unfair suspension “informs the lawyer. “It is also possible (and even recommended) that they have images of how the account was before it was deactivated […]because there it is possible to demonstrate the number of followers and an example of the content disclosed in the profile.”
According to the professional, in an action like this, if a request for urgent relief is made, it is possible for an Instagram account to be reactivated in a matter of days or weeks. However, the process itself ends up being time-consuming, and can last up to three years, depending on several other factors that influence its development.
If, however, the user prefers to look for a way to reactivate his account extrajudicially, before going to the extreme of filing a lawsuit against the social network, he can seek help from Procon.
“Procon ends up being an alternative means of trying to get in touch with these companies. […] He can assist in intermediation and open an administrative process so that the company presents a response or promotes the reactivation of the account. And, if it does not manifest itself correctly, it is possible that he will even impose a fine against that company “clarifies Stival.
Despite this, the lawyer warns that there is no guarantee in this type of process, in addition to emphasizing that it does not allow any type of compensation, as a lawsuit could provide.
Unfortunately, if the user himself deleted the account on the social network, it is not possible to reactivate the profile in question. In this situation, the @ used ceases to exist on the platform, and cannot even be used in a new account.