had the stolen cell phone or lost O chip🇧🇷 Claro, TIM, Vivo and Correios Celular allow the customer to redeem the line by replacing the SIM card, in case he no longer has access to the device. See how to retrieve the number, as long as you are the holder of the line.
To redeem your Claro number on a new chip, you need to go to the operator’s store (see map of Claro stores🇧🇷 The procedure must be carried out in person by the holder of the telephone line. For security reasons, it is not possible to retrieve the chip over the internet.
The customer will have to pay for the cost of a new chip — Claro stores charge between R$10 and R$20 for the new SIM Card or eSIM.
You can retrieve a Vivo number over the internet (via WhatsApp) or in person. In both cases, it is necessary to contact a physical store. The recovery can be done by the line holder, and the contact of the nearest service unit can be found on the operator’s website (access the Vivo store map here🇧🇷
Service via WhatsApp is done directly with the chosen physical store, which can send the physical chip to your address, or send the QR Code to the eSIM remotely.
If you choose to visit a store in person, the physical SIM Card can be withdrawn immediately.
Vivo will charge a fee for the new physical chip, which costs between R$10 and R$20. The operator does not charge for the eSIM.
If you are a TIM customer, you must go to a physical store in person, which will redeem your line for a blank chip. It is not possible to retrieve the number over the internet.
The procedure must be carried out by the line holder, and the operator will charge a fee of R$10 to R$20 for the new cell phone chip, either physical or eSIM.
If you are a Correios Celular customer, you must request a duplicate chip via telephone, calling 10543 or WhatsApp (11) 98000-2020. A new SIM Card will be sent to your address.
In what situations can I get my number back?
You can request the recovery of a line in the following cases: robbery or theft; loss or misplacement; defect; lock of PUK🇧🇷 and change of chip version (micro to nano SIM card, for example). If your SIM card is prepaid and has been blocked due to lack of recharge, it will not be possible to recover it.
What documents are required to redeem my old number?
To redeem an old number on a new chip, it is important that the contract holder goes to the operator’s store with an official document with a photo, such as ID, driver’s license, work permit or passport.
It is not necessary to present an invoice or police report to retrieve your number, but BO registration is encouraged by the authorities as one of the things to do if your cell phone was stolen🇧🇷
If it’s a line owned by a legal entity (business or corporate plan), operators require that the chip redemption be done by the contract manager. In either case, it is possible for a third party to carry out the process, but only with a notarized power of attorney.
Of course, TIM and Vivo also usually carry out a biometric verification through voice or facial recognition.
Do I need to pay to retrieve my phone number?
Yes, when buying a new physical SIM Card. Carriers charge for the new blank SIM that will be linked to your old number.
If you redeem for a it is yes, TIM and Claro charge a fee for the QR Code; at Vivo, the issuance of the virtual chip is free of charge.
With information: clear🇧🇷 Alive🇧🇷 TIM🇧🇷 Mobile Post Office