If your card order was approved by Nubank and now you are anxious, waiting for its delivery, know that it is possible to follow your path. The process is simple and can be done directly from the app. Below we explain how to track your Nubank card through the bank’s application, checking which part of the destination it is on and what is its estimated delivery date.
Before tracking your order, it is important to understand that, in principle, the Nubank credit card is delivered to the customer directly by bank partner carrier. In some cases, however, it may not meet the zip code informed, so the card is then directed to the Mailwho are responsible for making their delivery.
Regardless of which of the two companies is in charge of the remittance, the Nubank card can have its route followed directly by the bank’s application. In both cases, the information is available in the same place, but appears differently for the customer according to the person responsible for the delivery.
See below how to track the Nubank card, whether it is in the possession of a carrier or the Post Office.
How to track when delivery is made by the carrier
To track your Nubank credit card, follow the steps below. If it is being delivered by a partner carrier of the bank, the information will appear to the customer as follows:
- Access the Nubank application;
- On the home screen, notice the card delivery timeline and your expected arrival date. Tap on the words “Card on the way”;
- On the next screen, which contains your delivery address, find, in purple, a code made up of letters and numbers. This is your NUCODE. Tap on it to proceed;
- Ready. Now you can check the tracking of your delivery. In this area, you will have access to the path already taken by your credit card over the days and you will be able to see what its current status is.
How to track when delivery is made by the Post Office
To track your Nubank credit card, follow the steps below. If it is being delivered by the Post Office, see how the information will appear to the customer in the app:
- Access the Nubank application;
- On the home screen, notice the card delivery timeline and your expected arrival date (it may have been updated, as the shipment will now be delivered by the Post Office). Tap on the words “Card on the way”;
- On the next screen, which contains your delivery address, find, in purple, a code made up of letters and numbers. This is your postal tracking code;
- Tap on it to be redirected to the Correios website and check the path taken by your card. Or, if you prefer, copy the code and paste it in the tracking area of the Correios website to have access to the status updates of your shipment.
What messages appear when the card is being sent?
When your card is in transit, that is, on the way to your address, there are three messages that you may come across when tracking it in the app.
The first one is “Awaiting post by sender”.
These words mean that your card will be delivered by the Post Office, but that the carrier has not yet posted the package. Therefore, you will not be able to consult the shipping code. But there’s nothing to worry about. Around 3 to 5 business days after the card is posted, the code will be available.
Another common message to appear on card tracking is “Posted after closing time”.
In these cases, your card has already arrived at the Post Office, but as this happened after 6 pm, it will only be posted the next day. The status, however, may take longer than that to be updated in the app, as the card’s tracking code will only be released when the package arrives in the destination city.
Finally, the last possible message you may come across is that of “Card returned to sender”.
These words mean that, for some reason, the card cannot be delivered to the recipient, either because the address filled in was incorrect or because there was no person over the age of 18 at the place to receive the package. In these cases, therefore, it is necessary to contact Nubank so that they can request the reissue of the card.
Nubank does not make this information available to its customers, but if your interest in the carrier is due to the delay in delivering the card, there are other procedures that must be taken in this situation.
First, make sure you wait until the end of the day after the expected delivery date, as occasional delays can happen at both the carrier and the Post Office. If your card still hasn’t arrived, it’s time to contact Nubank.
To do this, choose one of the bank service channels, explain what happened and let them handle the situation. If necessary, bank clerks will ask you to reissue your card for a new copy.
The transport time for a Nubank card varies from region to region. For this reason, there is no fixed amount of days for your receipt. The ideal, in fact, is to follow the delivery estimate and the status of the card directly through the bank’s application.
When necessary, Nubank even sends occasional messages via WhatsApp – although, under no circumstances, does it ask for personal or confidential information from its customers. However, it is not possible to contact a bank clerk in this way.
Nubank has three service channels for its customers to contact: the bank’s chat (which can be accessed directly from the application’s homepage), your email ([email protected]) and your telephone number (0800 608 6236), available free of charge.
It is worth remembering that the company also has an exclusive channel for service in pounds.
If you applied for your Nubank card, but realized that the registered address is incorrect or incomplete, you must contact the bank itself to resolve the situation.
To do this, talk to a Nubank attendant on any of their service channels, asking them to make the necessary changes.
The Nubank credit card limit is defined based on each customer’s profile. To make this assessment, the digital bank uses an algorithm that counts various information and data about the person, such as spending projection, risk analysis, usage profile and even their Serasa score.
However, as you use the credit card and more information about your consumer profile is collected by the algorithm, the customer can have their limit readjusted, so that it is more in line with their use.
If you think your credit card limit is low, yes, it is possible to request your reassessment. This must be done through the “limit evolution” function, available in the Nubank app itself and located under credit card > limit adjustment > limit evolution.
On the screen in question, you will see the next date on which Nubank will be able to review this amount (this time exists so that the bank can monitor your consumption habits and collect the necessary information). Aware and according to the waiting time, just click on “Suggest limit”, inform the desired value and wait until the analysis date. The bank will evaluate your suggestion and decide whether or not to fulfill the request.
Yes, it is possible to change the due date of a Nubank invoice! Regardless of the reason, the change can be made in the application, by the customer himself. The step by step is simple and takes no less than two minutes.
Nubank Ultravioleta is a Nubank credit card that has the Mastercard Black brand – and, consequently, all the advantages arising from it – and cashback of 1% of the amount spent on the invoice. When calculated and returned, this amount is stored separately at Nuconta, where it earns 200% of the CDI rate and can be transferred to the bank’s conventional account, whenever the customer wishes.
For those interested, it is worth knowing all the advantages offered by Nubank Ultravioletaunderstand how your frequent flyer program works and check if this card is, in fact, the best for your profile.
With information: Nubank
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