O Instagram suffered a global outage at the beginning of the week. But the story did not end there: the Procon-SP notified, this Tuesday (1), the photo and video social network due to the bug that suspended user accounts. Those responsible for the Goal have up to 72 hours to respond to the case.
The flaw that prevented access to the social network was resolved on Monday (31). But Procon-SP wants more explanations about the case, and requested the number of people affected by the incident both in Brazil and in São Paulo. The consumer protection agency also wants to know the measures taken by the company to resolve the instability of the application.
But the list of requests doesn’t stop there. According to one press release, São Paulo’s Procon also wants Meta to inform when it detected users’ difficulty in accessing the platform. Another question revolves around other problems caused by the incident, including the loss of followers on the profiles.
Instagram has up to 72 hours to respond to questions. wanted by technoblogthe social network has not commented on the case so far.
The action of the consumer protection agency starts from a problem that happened on Monday (31). To recap, several users from Brazil and other countries were unable to access the social network because their accounts were suspended. Due to the incident, some people also reported that they lost followers on their profiles.
The problem started around 10 am, with a peak around 11 am. In Brazil, according to the Down Detector, complaints were mainly concentrated in the southernmost cities of the country, such as Curitiba (PR), Porto Alegre (RS), Rio de Janeiro (RJ) and São Paulo (SP). But there was also a large volume of complaints in Brasília (DF), Fortaleza (CE), Recife (PE) and Salvador (BA).
In a note sent to technoblog on Monday (31), Instagram claimed that the bug “caused some people to have difficulty accessing their Instagram accounts”. As a result, “a small number of accounts” noticed “a temporary change in the number of people following them.” The incident, however, was resolved the same day.