O Inter announced that it would no longer return the credit card cashback in the digital account in September. With the decision, the bonus would be applied directly to the invoice, which displeased a portion of customers. But the financial institution backtracked by reporting that “there were no changes in the benefit payment model”. In fact, all this was just a “pilot project”.
The information comes from a note sent to the Your Digital Credit on Wednesday (12). To the website, the digital bank stressed that it did not make changes to the payment of the card cashback. Therefore, users could still receive the amount back in their accounts. However, the bank was, in fact, considering a change in the benefit:
“Last month, Inter carried out a pilot project with a specific customer base and gave them the option to choose between receiving cashback from the invoice in their account or discounting the invoice,” they said.
The bank also stated that “it is always listening to the demands of its own customers and testing new models that bring more benefits, convenience and the best experience”.
Inter wanted to change the cashback payment
The note is a reaction to a change announced on September 28. On the occasion, the digital bank sent a statement to customers to inform them that cashback would be credited directly to the credit card bill. The change would also impact the return of additional value through the Inter Pass.
The change would take effect on October 1, 2022. With the change, all bank customers would have to pay the full invoice amount by the due date. Then, the amount, which varies between 0.25% and 1.25% for purchases, would be credited within seven days on the next invoice.
Only the cash back from Inter Shop, Investments and Instant Debit Credit would not be changed. Therefore, when using the services, customers will retain the option to allocate the cashback to the digital account. But, with this Wednesday’s announcement (12), the institution’s customers will be able to receive the amount directly into their account, as they always did.
With information: Your Digital Credit