customers of Alive are having difficulty accessing the operator’s network through their cell phones. This Thursday (1), customers of the operator are complaining about an unavailability, which prevents access to 3G, 4G and 5G in several regions of Brazil. Reports come from publications on social networks such as Twitter.
Story in development.
Reports that Vivo has no signal began to emerge in the morning, around 9:40 am, and reached their peak at 10:13 am, according to the DownDetector🇧🇷 In the comments, users report that Vivo is off the air in Ceará, Goiás, Piauí, Rio de Janeiro, São Paulo, Santa Catarina and other regions.
Other states are also being affected by the outage.
Is Vivo off the air? Users complain on Twitter
Complaints are even present on social media. This is the case on Twitter: at 10:25 am, a user sent a reply to the operator’s official profile: “I live off the air?”.
Other people followed up on the complaints. “My TV is off the air”, said a customer at 10:22 am mentioning the operator’s profile, indicating that the problem does not only affect the mobile network.
“It has been more and more constant. General drop in cell phone and internet networks”, said another person at 10:20 am.
“Vivo is off the air in all of Brazil, is that it?”, asked another Twitter user at the same time.
The problem seems to have different proportions. On my Vivo Easy line, in Rio de Janeiro (RJ), I have a signal to make calls and access the internet normally, for example. The same happened with another corporate line of the operator in which I had access at 10:40 am.
On the other hand, a colleague from Technoblog unable to use your cell phone in Rio Grande do Sul. In his report, he stated that he was only able to connect to 3G and even then nothing works.
Problem also affects fiber optics
The failure also affected fixed network customers. “If you have Vivo, you don’t have the Cup”, said a subscriber at 10:19 am via Twitter. “Vivo leaves me without internet, landline, tv and cell phone in the middle of the Cup. There is no way to call support.”
Check out other reports published on Twitter:
What does the operator say?
wanted by TechnoblogVivo has not commented on the unavailability so far.