It seems that Meta has been having serious internal problems. According to a report by the Wall Street Journal, the company discovered during an investigation that more than twenty of its employees were part of a “black market” of account recovery and hacking. Infringements took place using an internal platform tool and favored from legitimate users to hackers.
After the discovery, Meta would have fired or disciplined the employees who were involved in the operation. Some of them, heard by the report, denied or said they had been induced to commit fraud.
The scheme would have happened throughout 2021, when those responsible favored and, in many cases, accepted generous bribes for these invasions.
The scheme took place through an internal Meta tool called “Oops” or “Online Operations”. The device, created for internal use and special cases involving Instagram or Facebook account recoveries, ended up being used maliciously by some employees, especially third-party service providers.
To give you an idea, the black market created around “Oops” even involved other companies, which had connections in Meta. The companies offered a parallel account recovery scheme, which promised to “fix the situation” of content creators willing to pay an amount to the entities.
In conversation with Wall Street JournalMeta’s Director of Communications, Andy Stone, reaffirmed that people should not pay for Meta’s account recovery services (Instagram, WhatsApp, Facebook, etc.), as they violate the conglomerate’s official terms.
“We also regularly update our security measures to deal with this type of activity and will continue to take appropriate action against those involved in these types of schemes,” a company spokesperson said.
In August, Meta announced that it was working on a customer service for Instagram and Facebook customers🇧🇷 Something that did not exist in the network since its foundation.
Still in the testing phase, the tool is intended to help and support users of social networks who have had any complications or have lost their accounts on the platforms.
In the service, users will have faster answers about why their account or a certain content was removed, in addition to having internal help to recover a hacked account.
Emerged from feedback from the Supervisory Committee – an independent body that helps in the decisions taken by the company – the SAC da Meta is, in fact, a measure that has been desired by the public for a long time.
With a complicated history of automated solutions, which often left customers in the lurch, Meta finally seems to be looking more closely at its relationship with its users.