Nubank announced this Monday (28) additional protection for Nubank Celular Seguro. The new security feature is in the testing phase and will protect customers against fraudulent transactions — carried out after theft of the smartphone or carried out under threat.
The resource test will be released to a portion of Nubank customers — firstly, to new subscribers to the Celular Seguro service. The novelty promises to give more security to fintech customers, covering transactions carried out in the first 24 hours after a theft🇧🇷
The novelty of Nubank Celular Seguro will protect customers from unrecognized transactions after theft, robberies or carried out under threat — such as those that occur during a lightning kidnapping.
If the customer goes through any of these situations, money will be refunded in full🇧🇷 The insurance will cover fraudulent transactions carried out by Pix in the Nubank account, payments with the virtual card and other transfers not recognized by the victim after the crimes described above. Protected transactions are those made within the first 24 hours after theft or until the account or card is blocked by the customer.
“The loss of the customer is not limited to the financial value and the cell phone, it also includes and, above all, what can be done in his account and with the virtual cards available on the device. We thought of a solution that would support our customers on these occasions, in line with Nubank’s priority of offering the best technological innovations and to comply with the commitment to maintain security”, he explains. Burke Deutsch, head of insurance at Nubank.
Resource is a result of partnership
The new digital protection for the Nubank Celular Seguro service is the result of a partnership with Chubb, an American insurance company. The resource is yet another created by Nubank to increase the security of its customers. Last month, the Brazilian fintech launched the Street Mode🇧🇷
The Street Mode allows the customer to create a value and transaction limit (via Pix, TED or bank slip) to be carried out when away from home. This feature is also in the testing phase.