Are you a Nubank customer and had difficulty accessing the app this Wednesday (5)? It wasn’t just you: other people report that they can’t log into their account to see their balance, pay bills or make transfers. The problem occurs just two days after an oscillation in the Pix system.
according to the website DownDetectorwhich receives complaints from users when a service has technical difficulties, the problems started at 10 am, with a peak of complaints around noon.
On Twitter, customers complain about not being able to access the app and not receiving transactions on Pix.
It’s unbelievable how @nubank went down so much! Every time it’s down, the pix stops working, the app doesn’t open and many other problems. Is it really safe to continue with a bank like this? They should take a boycott to start taking customers seriously! pic.twitter.com/fCwKSLO0zP
— Paullo Rossi (@paullorossii) October 5, 2022
Me from an early age, thinking I had no internet, going through a deadbeat because I said I was going to send a pix and I never sent it. And Nubank off the air #NuBank pic.twitter.com/ZQuHXIyVjW
— Miss_ Dany ⚓ (@danydiav) October 5, 2022
for me the app literally DOESN’T OPEN, if it was just the pix I could at least pay my tickets but now I can’t even do that because this fucking digital bank is down
— Dr. Otávio eating banana (@gatodechinela) October 5, 2022
As happened on Monday, Nubank responded to some customers on Twitter that it was an “oscillation”. The company says its team is already working to resolve the issue and ensures that users’ money is safe.
We identified an oscillation, but we are already working and committed to solving it, ok?
— Nubank (@nubank) October 5, 2022
Larissa, we identified an oscillation in the App. But don’t worry, our team is already working to fix it. OK?
— Nubank (@nubank) October 5, 2022
Nubank had another “oscillation” on Monday (3)
This Wednesday’s problems are not Nubank’s first this week. In the second, Nubank customers could not make Pix.
The first reports pointed to a flaw in the Pix system itself, but the technical difficulty seemed restricted to Nubank. Despite the cases, the technoblog managed to receive and send money through Pix using Nubank and other banks.
The bugs started to be reported since 13:00 on Monday, according to the DownDetectorwith a peak of complaints at 3:40 pm.
Users complained that the Pix feature didn’t work and they couldn’t make instant transfers to other banks.
@nubank the pix is down, I didn’t receive it, so I didn’t issue the receipt, and they’re charging me for proof so they can do something, do I look like a bum?🤡
— Giovani Guedes (@Guedes_Gio1) October 3, 2022
again this nubank pix off the air, every time I need it man
— rafaela pot face (@rafalhao) October 3, 2022
Nubank is down? I’m not able to pix, and some people I asked, are not even able to enter the application.
— unbearable ⚠️🚫 (@LoohSouuza95) October 3, 2022
On Twitter, the official Nubank account responded to several complaints. The company says it has identified an oscillation in the Pix transfer system.
Lucas, we have identified an oscillation in transfers via PIx, but we are already working to resolve it.
Please wait and keep your transaction history up to date.— Nubank (@nubank) October 3, 2022
Our team has already identified the oscillation and is already working to normalize it, ok?
We ask you to wait and follow your account history, ok?— Nubank (@nubank) October 3, 2022
in response to technoblogNubank said, at 4:50 pm on Monday, that the fault had already been fixed: “We regret what happened and inform you that operations have already been normalized”, was the company’s position.
Updated at 1:35 pm on October 5th with new Nubank issues.
Updated at 5:04 pm on October 3 with Nubank’s position on Monday’s issues.
https://tecnoblog.net/noticias/2022/10/05/nubank-caiu-clientes-reportam-problemas-com-pix-nesta-segunda-3/